Here are the top 10 things I’ve experienced recently as a customer that have left me wondering if, after all the talk and hype, it’s getting any better out there. I’m sure you can add to the list, so please leave a comment:
- Self –service check outs at supermarkets – surely the ultimate device designed by someone who had no intention of ever using them
- Telephone IVR systems – that ask you to enter your account number only for the advisor to immediately ask for your….. account number….
- Anything to do with garages, car servicing, body shops and the like – on balance, the more sincere the staff, the scarier…..
- Mobile broadband that only works properly 20% of the time – heaven knows they all paid enough for their 3G licences and it is 2010…..it should be working by now Continue reading