I’ve become addicted to the new Kindle that turned up at Christmas; downloading tons of material on customer service, contact centres, consulting and the stock market (my banking background).
There’s a fantastic little book that I came across. It’s called ‘Make Your Idea Matter’ by Bernadette Jiwa. It’s possibly the best £1.94 I’ve spent.
Any manager in customer services, consultant or entrepreneur will get a great deal from the book.
Those of you who like Seth Godin will also like this. Indeed there are words of praise by Seth in the introduction to the book.
The chapters are very short but insightful. Continue reading