I was thinking about how different a manager or team leader role is today compared to when I started my career.
My first manager was a 50-year banker who, while being very good at lending money (and getting it back), would have had difficulty with the demands of the role today. Managers and team leaders are no longer expected to only complete more advanced technical or administrative tasks; there are a range of people management issues to be dealt with also.
It’s the ‘softer people skills’ that most managers and team leaders struggle with in the places I work now. Coaching, communication, listening skills and the ability to generate enthusiasm, energy and commitment in others are not abilities that everyone has – yet these are the things we ask our managers and team leaders to do. Continue reading