‘Leading change in large organisations is hard work and offers little instant
Notwithstanding all the process and systems changes that have to be implemented to the finest level of detail, it’s the human side – or the human resistance side – that can be the biggest hurdle.
The results can be frustrating.
What about the systems upgrade project that takes months and months to deliver and is finally declared a success only for managers in finance still to be using spreadsheets to do month end – because that’s the way it’s always been done? Or the introduction of the new Human Resources system that leave staff disillusioned and lost because they don’t feel as if they were consulted and are poorly trained when go-live comes along?