‘In meetings in which people truly value each other’s thinking and….truly listen…strategies get formed better, budgets get set better and…the quality of work gets to shine.’ ( Nancy Kline ‘More Time to Think’).
I attended a Business Review meeting. It’s a monthly event. There are lots of slides covering aspects of the business – contact centre, complaints, finance, collections, outbound sales and processing. The meeting takes three hours with each department head given their turn. Continue reading