About Geoff Hardy

I work as a consultant – mostly in contact centres and customer service type operations.

Over the years I have set up and managed a number of large customer facing operations in the UK. Recently I have worked with managers at all levels to improve operational performance and manage large-scale change.

In my early career, I was part of the team that developed and launched first direct.

I moved to consultancy in 2004 and have led or worked on projects in both the public and private sectors.

I live in Buckinghamshire, to the west of London. I am an avid football supporter, being a season ticket holder at Sunderland.

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2 thoughts on “About Geoff Hardy”

  1. Hi Geoff, love the blog as recommended by @Jontypearce on Twitter, but can not see your Twitter handle! If you follow me I will follow back for blog updates! 🙂 @Peter_Doak

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