‘In meetings in which people truly value each other’s thinking and….truly listen…strategies get formed better, budgets get set better and…the quality of work gets to shine.’ ( Nancy Kline ‘More Time to Think’).
I attended a Business Review meeting. It’s a monthly event. There are lots of slides covering aspects of the business – contact centre, complaints, finance, collections, outbound sales and processing. The meeting takes three hours with each department head given their turn.
The first speaker got three minutes before being interrupted. He was asked an obscure question and didn’t have the answer. There was then an error on a slide. It went downhill from there. Points were repeated and we went off on a tangent. The first speaker didn’t contribute again after his presentation.
I think the meetings are like that every month. It seems to be more to do with the personal agendas of the people who attend than a review of the business.
Here’s a better was to conduct the meeting (courtesy of Nancy Kline: ‘Time to Think’):
- The Chair opens the meeting and gives a brief overview of the successes last month
- The first presenter goes through all of his (short and to the point) presentation (without interruption)
- The Chair asks everyone what was useful in the presentation
- The Chair then asks for questions and time is set aside for discussion (people speak without interruption)
- Actions are agreed on next steps
- It is then the turn of the next presenter
- At the end of the meeting, the Chair summarises the good points and confirms next actions.
At least then people don’t go out of the room thinking they’re incompetent.
Picture by IHL